AideRx is an adherence-focused patient communications program brought to you by Outcomes. Designed to help boost medication adherence and ease communication between pharmacist and patient.

• Increase prescription refills
• Decrease prescription abandonment rates
• Educate and engage patients

Medication adherence is one of the most difficult challenges faced by community pharmacists. Pharmacy Times estimates the annual cost of prescription drug-related morbidity and mortality resulting from non-optimized medication therapy is a $300 billion problem in the US. The FDA estimates that 20-30% of prescriptions are never filled, and of those that are filled, around 50% are not taken as prescribed.

We are committed to assisting our pharmacy clients with improving medication adherence. We are adding additional adherence-focused partners to bring you these benefits. Outcomes will provide campaigns that focus on adherence improvement, increasing prescription fills, decreasing prescription abandonment rates, and providing additional patient education.

• Adherence improvement
  •  Traditional adherence programs are often complex, hard to scale, and laborious. Adherence-focused patient communication is a simple and effective solution to improve your patient’s adherence. A JAMA Internal Medicine research article shows that text message interventions can increase adherence by more than 15%.
• Increase prescription fills
  • According to an article in the AHA Journal, increasing adherence to one prescription results in increased patient adherence on all prescriptions. By overcoming common barriers to adherence, such as the cost of the medication, these campaigns will provide a halo effect encouraging patients to improve their adherence to all of their prescriptions. Our partners have seen results of a 5% increase in new Rx fill rates across all ages.

• Decrease prescription abandonment
  • When studying reasons for prescription abandonment, JAPhA found that 32% were abandoned due to the patient forgetting to pick up the script, and 18% were abandoned due to cost. Outcomes adherence campaigns are focused on reducing the most common barriers that create prescription abandonment. This includes providing copay assistance and the ability to schedule pickup reminders. These campaigns have been shown to increase new prescription pickup rates across multiple therapeutic classes. Across a group of 290,000 patients messaged compared to a control group, our partners found a 7-11% decrease in new prescription abandonment across multiple therapeutic classes.

*Results are based on eligible prescriptions in the campaign and vary per participating location

• Patient Education
  • Educational materials can help patients remember when and how to take their medication. When a patient leaves their appointment, JRSM estimates that 40-80% of information is forgotten immediately. Of the information remembered, half is incorrect, and the larger amount of information provided leads to a larger error in retaining and comprehending the information.

AideRx is a program provided to qualifying Outcomes clients using Rx30, Computer-Rx, and PrescribeWellness at no additional cost to your pharmacy.

We have seen high patient satisfaction for these communications, with less than a 5% opt-out rate. Results will vary.

See below to access the list of current brands eligible:

Computer-Rx Users

Rx30 Users

Other eligibility requirements include patient demographics and insurance plan types.

Your patients will receive communications based on various campaigns. For additional information visit the Customer Success Center.

For a full list of campaigns and eligible medications please visit the Customer Success Center. 

Rx30 Success Center 

Computer-Rx Success Center 

PrescribeWellness Success Center

AideRx is automatically enabled for all Rx30,  Computer-Rx, and PrescribeWellness users.

 Each campaign is based on a specific set of requirements that determines which patients are eligible for the targeted communication.

Yes, communications from AideRx provide content specific to drug education and savings and are sent after the prescription has been adjudicated. If your pharmacy has text communications enabled and the patient has opted in for text messaging from your pharmacy, they will receive those communications as normal.

Your patients will receive text messages from the phone number 1-855-750-1957 and will include your pharmacy name.

Patients can reply “STOP” to the text messages. There is a box under patient record that shows if a patient has opted out. (This field is not able to be modified by the pharmacy)

The pharmacy can navigate to our opt-out page and submit the request to be opted out of the program. Opt-out of Pharmacy Programs at any time by providing at least 21 days written notice to Outcomes of desire to not participate in such Pharmacy Programs.

How do I opt-out of multiple locations?

You will need to go to our opt-out page after selecting your brand, Rx30, Computer-Rx, or PrescribeWellness, you will need to enter each  NCPDP ID Number, separating with a comma as shown below. 

Example: 123456, 123457, 123458

To opt back in after you have previously opted out of the program, you must click here to fill out a PandaDoc form. You will need your pharmacy name, pharmacy address, telephone number, and email address to complete the form, and must be a decision maker for your pharmacy. 

You can find the full terms and conditions by clicking here.